Towing Passaic County NJ: questions answered the way the dispatcher answers them

No. Our yard is in Linden, in Union County. We send trucks north into Passaic County every day, and the dispatcher on (908) 666-3168 tells you the real drive time rather than pretending we are around the corner.

About 38 to 40 minutes from the yard, by the Parkway or Route 21. If one of our trucks is already working north of Newark, the wait can be shorter, and you are told which.

Not much. Downtown Paterson is about 40 minutes from Linden. The Riverside and Eastside sections are close to the same.

Figure on 40 to 45 minutes. Wayne near the Route 23 and 46 interchange is at the longer end of that, Little Falls near the Essex line a bit shorter.

Yes, but it is an hour or more from our yard, so we handle it mainly as scheduled work. For a roadside emergency up there, a local garage will often reach you first, and the dispatcher will say so honestly.

No. It is $149 by phone or $129 if you book online, in every Passaic County town. The mileage is measured from your car to its destination and quoted on the call.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price.

Yes, I-80 is a road our trucks work directly. Tell the dispatcher your direction and the last exit you passed, then wait behind the barrier until the driver calls.

Yes. Say whether you are eastbound or westbound and which store or ramp is closest. The truck comes in on the right side, and the tow goes to the shop you name.

Yes. Give the store entrance or the lot section. If the car only needs a jump or a lockout, that is one flat price and no tow at all.

The lot name or the building it is next to, and what the car is doing. A jump is one flat price; if it needs to go to a shop, the mileage is quoted first.

Yes. The car goes wherever you say, whether that is a shop in Bergen, Essex or Morris County or your own driveway. The mileage for the trip is part of the quote.

The booking fee is the same, but booking online takes it to $129. For planned moves in the highland towns, booking ahead also gets you a fixed window.

Yes. Medium and heavy-duty units handle box trucks, buses and tractors, priced on the call. Businesses in Totowa, Clifton and Paterson can open an account with one monthly invoice.

No. The fee and the mileage are the same at 2 a.m. on New Year's Day as on a Tuesday afternoon. There is no fuel surcharge.

None. We do not run a storage lot. Every tow ends at the shop, dealer or home you choose.

Probably not. A jump start is one flat price with no mileage. If the battery will not hold a charge, the driver can tow the car on the same visit.

Yes, on a flatbed with all four wheels off the ground. Mention the drivetrain on the call so the right truck is sent.

When police clear the scene, the driver photographs the car, loads it and takes it to the body shop you pick. You get an itemized receipt for the insurer.

Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay and cash. Fleets and shops can be set up on net terms with one monthly invoice.

No. Anyone can call. If you have a roadside plan, pay us and send them the itemized receipt to be reimbursed.

Tell the dispatcher that. We will not hold you on a job we cannot reach in time, and if a nearby garage makes more sense for a live-lane emergency, you will hear it from us first.